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Renewal Reminders
Renewal Reminders are the automated emails that remind members their membership is about to expire. The system checks daily and emails members a set number of days before their renewal date.
Used by: Super Admin (Settings). Found at https://admin.uibeta.org/admin/settings/renewal-reminders.
What you configure
The one setting on this page is the timing preset — how many days before expiration reminders go out:
| Preset | Sends at | Use for |
|---|---|---|
| Standard | 30, 14, and 7 days before expiration | Real production memberships. |
| Beta | 3, 2, and 1 day before expiration | Short-duration test memberships, so you can watch the flow without waiting a month. |
Each threshold sends one reminder. A member approaching renewal gets up to three emails on the schedule for the active preset.
To change it: go to https://admin.uibeta.org/admin/settings/renewal-reminders, pick a preset, and Save. Standard is the right choice for production.
What the emails say
The reminder content comes from the renewal reminder email template, edited under Email Templates — not on this page. This page only controls when reminders send; the template controls what they say. Placeholders like the member's name and renewal date fill in automatically.
How the timing works
Reminders fire on an exact-day match. A member is emailed on the day they are exactly 30, 14, or 7 days out (Standard), and each reminder sends only once.
No catch-up window
Because the match is exact-day, a reminder is tied to that single day. If the daily job does not run on a given day, the reminders due that day are not resent later — that reminder is simply missed for those members. This matters mainly during outages or maintenance; on a normal day it just works.
Need help? Contact Andrew.